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LEGAL · PRIVACY POLICY
Last updated: February 24, 2026Version: 1.0

What we know about you, why we know it, and what we do with it.

Plain language. No legalese. Effective February 24, 2026. Governing law: Pakistan · Applicable to all users worldwide.

Your Rights at a Glance
✓ Access your data anytime
✓ Request deletion within 30 days
✓ Opt out of marketing, always
✓ Data portability on request
Who We AreWhat We CollectHow We Use ItWho We Share It WithCookies & TrackingData RetentionYour Rights (GDPR / CCPA)International TransfersChildren's PrivacyChanges to This PolicyContact Us
Questions about your data?

privacy@thedaaslabs.com

We respond within 48 hours.

01

Who We Are

We are The DaaS Labs, registered in Pakistan. We provide Development as a Service to founders and ambitious teams. This policy applies to all visitors to our website, clients using our sprint boards, and anyone who contacts us.

Our Data Controller is directly accountable for this policy. You can reach them at privacy@thedaaslabs.com.

02

What We Collect

Information you give us directly:

DataWhenWhy
Name, emailContact form, onboardingTo communicate with you
Company name, roleIntake formTo understand your project
Project details, filesSprint boardTo deliver your sprint
Payment infoVia Stripe/WiseTo process your subscription

Information we collect automatically:

DataSourceWhy
IP address, browser typeGA4, server logsSecurity and analytics
Pages visited, scroll depthGA4, Microsoft ClarityTo improve the site
Session recordingsMicrosoft ClarityTo identify UX issues
Error logsSentryTo fix bugs
03

How We Use It

Deliver your sprints

We use your project brief, access credentials, and communication history to complete the work you've hired us for.

Lawful basis: Contract performance
Send service communications

Sprint updates, Loom links, invoices, and account notices. You cannot opt out of these while an active client.

Lawful basis: Contract performance
Send marketing emails

New labs, case studies, relevant content. You can opt out at any time.

Lawful basis: Legitimate interest
Improve the site

Aggregate analytics data informs layout, content, and performance decisions.

Lawful basis: Legitimate interest
04

Who We Share It With

We use specific third-party sub-processors to process data on our behalf. Here is exactly who they are:

ProcessorData ProcessedHosting LocationPrivacy Policy
StripePayment dataUSALink ↗
WisePayment dataUKLink ↗
GitHubCode and project filesUSALink ↗
LinearSprint tasks and briefsUSALink ↗
SlackCommunication dataUSALink ↗
Google AnalyticsAnonymous usage dataUSALink ↗
Microsoft ClaritySession recordingsUSALink ↗
SentryError logsUSALink ↗
HubSpotContact and CRM dataUSALink ↗
NotionDocumentation and SOPsUSALink ↗
We never sell your data.
05

Cookies & Tracking

A cookie is a small text file stored on your device that helps us remember your preferences and understand how you use our site. Here is what we use:

Strictly NecessaryAlways on. Cannot be disabled. Session, security, form submission.
AnalyticsGA4, Clarity. On by default. Can be disabled via browser settings.
PerformanceSentry error logging. On by default. Can be disabled via browser settings.
MarketingHubSpot tracking pixel. Off by default. You opt in.
06

Data Retention

Data typeRetention periodReason
Client project dataDuration of engagement + 2 yearsLegal and audit purposes
Payment records7 yearsTax law requirement
Email communications3 yearsDispute resolution
Analytics data26 monthsGA4 default, then deleted
Session recordings90 daysUX review window
Inquiry form submissions12 months if no engagementLead follow-up

After each period, data is automatically deleted or permanently anonymized so it can no longer uniquely identify you.

07

Your Rights (GDPR / CCPA)

GDPR Rights (EU/UK users):

  • Right to access — request a copy of your data
  • Right to rectification — correct inaccurate data
  • Right to erasure — request deletion within 30 days
  • Right to restrict processing — pause processing while in dispute
  • Right to portability — receive your data in a portable format
  • Right to object — object to processing based on legitimate interest
  • Right to withdraw consent — for any consent-based processing
  • Right to lodge a complaint — with your national supervisory authority

CCPA Rights (California users):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt out of the sale of personal information
  • Right to equal service and price (non-discrimination)
Submit a Data Request →
08

International Data Transfers

We are based in Pakistan. Our clients are typically in the US, UK, and EU. This means data flows across borders. We ensure safeguards are in place for these transfers by relying on Standard Contractual Clauses (SCCs) with our sub-processors or localized adequacy decisions where applicable. Specifically, your data may be transferred to and hosted in the United States and the United Kingdom by our aforementioned sub-processors.

09

Children's Privacy

We do not knowingly collect data from anyone under 16. If we discover we have, we delete it immediately. Contact us if you have a concern.

10

Changes to This Policy

We will notify active clients by email before material changes to this policy take effect. We maintain a log of significant changes below.

DateVersionChange
February 24, 2026v1.0Initial policy published.
11

Contact Us

Data Controller: The DaaS Labs
Email: privacy@thedaaslabs.com
Response time: Within 48 hours
Postal address: [Pakistan registered address]

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Privacy PolicyHow we handle your dataTerms of ServiceThe rules of the sprintRefund PolicyThe 14-day guarantee
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