How we work together — and what that means for both of us.

By engaging our services (signing an agreement, paying an invoice, or onboarding via our intake form), you accept these terms. Plain and simple. There is no ambiguity.

What we do and what we don't:

• We provide development services through sprint-based subscription cycles.
• We do not provide project-based fixed-price work under these terms.
• The scope of each sprint is determined by the brief submitted to the sprint board at the start of each cycle.

We operate three specialised labs — Dev Lab, AI Lab, and Commerce Lab. Each lab operates under the same underlying sprint model described in these terms, limited only by its defined technical scope.

How sprints work:

• One active sprint at a time per subscription.
• Sprint cycle: 48–72 hours from brief acceptance to delivery.
• Unlimited sprint requests within your subscribed lab's scope.
• Sprint queue managed via our shared Linear board.

If a sprint is delayed on our end:

We extend the sprint at no additional cost. If we miss the SLA by more than 24 hours without prior communication, you're entitled to a credit on your next invoice. This is our accountability clause. We hold ourselves to it publicly.

If a sprint is delayed on your end:

If you do not provide feedback, credentials, or approvals within 48 hours of a request, the sprint cycle pauses. It resumes when you respond. Your billing cycle continues — time doesn't stop because the sprint does.

• Subscriptions are billed monthly in advance.
• Payment is accepted via Stripe (credit card) or Wise (bank transfer).
• Invoices are issued on the 1st of each billing period.
• Payment is due within 7 days of the invoice date.
• Late payment (beyond 14 days) results in sprint suspension until resolved.

This section clearly defines who owns what. No ambiguous licensing clauses.

A summary of our mutual NDA terms. Both parties agree:

• Not to disclose the other's confidential information to third parties.
• To use confidential information only for the purpose of the engagement.
• To return or destroy confidential information on termination.

Confidential information defined: business plans, source code, client data, pricing, product roadmaps, and anything marked confidential or reasonably understood to be sensitive.

A full mutual NDA is available and recommended for all engagements involving sensitive codebases or unreleased products. Request NDA →

For us to do our best work, you agree to:

• Provide clear, complete briefs for each sprint.
• Grant necessary access (repos, environments, third-party APIs) within 24 hours of request.
• Provide feedback on deliverables within 48 hours.
• Designate a single point of contact for sprint communication.
• Not share sprint board access or deliverables with unauthorised third parties during the engagement.

If client responsibilities are not met and this causes a sprint to fail, we're not liable for the outcome.

We warrant that:

• Our services will be performed with professional skill and care.
• Deliverables will match the approved brief.
• We have the right to enter this agreement (not bound by conflicting obligations).

We do not warrant:

• That deliverables will be free of all bugs after handover (bugs found within 14 days of delivery covered under the sprint guarantee).
• That third-party services or APIs integrated in your sprint will remain available indefinitely.
• Specific business outcomes (conversion lifts, revenue increases) — these depend on factors outside our control.

Our total liability to you in any 12-month period is capped at the total fees you paid us in that period. We're not liable for indirect losses — lost profits, lost data (if not caused by our negligence), or reputational damage.

Carve-outs: we are fully liable for gross negligence, wilful misconduct, and breach of confidentiality. These are the things that actually matter. Everything else is proportionate to the engagement value.

Before any legal action, both parties agree to a 30-day good-faith resolution period. A designated contact from each side communicates in writing. If unresolved after 30 days, disputes go to arbitration under Pakistani law or — if the client is UK/EU based — under the jurisdiction agreed in the Client Service Agreement.

The goal is that disputes almost never reach this section. The guarantee and the clear terms above make disputes rare. But when they happen, this process is fair to both sides.

Pakistan law governs these terms. For UK clients, the UK Consumer Rights Act applies where relevant. For EU clients, applicable EU consumer protection directives apply. We acknowledge this explicitly rather than trying to exclude it.

We will provide 30 days notice via email before any material change takes effect. Minor corrections (grammar, formatting) may be made without notice.

Legal matters: privacy@thedaaslabs.com
Billing questions: billing@thedaaslabs.com
Response time: Within 48 hours