"If the deliverables from your first sprint don't meet the standard you briefed, you're entitled to a full refund of your first month's subscription — no negotiation, no partial credit."
We built this guarantee because we're confident in what we deliver and because we believe you shouldn't take a financial risk to find out if we're as good as we say. If the first sprint isn't right, we'd rather return your money than keep it.
What's Covered
What's Not Covered
The incomplete brief exclusion is important — if a client gives us wrong access credentials or an ambiguous spec and the sprint fails, that's not our failure. This is stated plainly and fairly.
How to Request a Refund
Send a refund request to refunds@thedaaslabs.com with your name, engagement start date, and a brief description of why the sprint didn't meet your expectations. That's all we need.
A member of the team (not an automated system) reviews your request and the sprint deliverables. We may ask one or two clarifying questions. We will not ask you to justify a refund request with extensive evidence.
If the request falls within the policy, we issue the refund without further discussion. You'll receive confirmation via email.
Processing Timelines
| Payment method | Refund timeline |
|---|---|
| Stripe (card) | 5–10 business days to original card |
| Wise (bank transfer) | 3–5 business days to original account |
| Other | Within 7 business days via agreed method |
Partial Refunds
Only one scenario triggers a partial refund: mid-cycle cancellation after a sprint has been partially completed but not delivered. In this case, we refund the pro-rata unused subscription days. Calculated from the cancellation date, not the billing date.
We do not offer partial refunds for "partial delivery" — if a sprint is incomplete, it's either delivered or it isn't. If it isn't, the full guarantee applies.
Subscription Cancellation
Cancellation stops future billing. It does not trigger a refund of the current billing period unless the refund policy above applies.
How to cancel: email billing@thedaaslabs.com or message your sprint Slack channel. No cancellation form, no retention flow, no "are you sure?" sequence. One message. Done. Billing stops at the end of the current period.
Contact
Refund requests: refunds@thedaaslabs.com
Billing questions: billing@thedaaslabs.com
Response time: Within 48 hours
"Every refund request is handled by a person, not a system."
| Date | Version | Change |
|---|---|---|
| February 24, 2026 | v1.0 | Initial policy published. |